DELIVERY INFORMATION

• England and Wales (I.O.W. included)

• Standard Delivery Service

Standard delivery is a door-to-door delivery service (included for free on all orders over £1,000). Once your items are received into our warehouse, we will contact you to arrange a convenient delivery slot. The items will be delivered to the nearest hard-standing point to the premises. Please note, Standard Delivery does not include assembly or removal of packaging.

• Platinum Delivery Service

Platinum delivery is a white-glove delivery service (included for free on all orders over £5,000). Once your items are received into our warehouse, we will contact you to arrange a convenient delivery slot. The items will be delivered to the room of your choice, assembled (where necessary) and any packaging will be removed. No fixing service is included. Assumes adequate access.

• Scotland, Channel Islands and Northern Island

For Item/Items totalling less than £1,000 the charge for Standard delivery is £49.00
For Item/Items totalling between £1,000 & £5,000 the charge for Standard delivery is £149.00
For Item/Items totalling over £5,000 the charge for Standard delivery is £239.00.
Platinum delivery & Platinum Plus delivery options are available on orders totalling more than £10,000 – price on application.

• Worldwide Deliveries

We deliver all over the world to over 100 countries within two to nine working days (excluding production times for made to order items). Since we were founded in 1984 we have specialised in supplying luxury, designer furniture to architects, interior designers and residential clients across the globe. From our warehouse which is based in the United Kingdom, we work with specialist international couriers who we trust to safely transport your goods. Please visit our page on worldwide deliveries for more information.

• Awkward Access Deliveries

All delivery services assume adequate access and for heavy items ground floor and/or lift access. It is the customer’s responsibility to advise of any restrictions. All products will be delivered in their original packaging. Please take this into consideration when ordering. Awkward access deliveries will be on a per quotation basis. Please contact us before ordering.

• Approximate Delivery Times From Order

All items delivery times are stated within the product details. These timescales may be increased due to the European factory holidays in the summer and at Christmas. We will do our best to give you a reasonably accurate estimate of delivery dates and as soon as we have received the item, and it has passed our quality checks. If you have any questions or require expedited delivery for a special occasion please do contact us prior to the completion of your order.

• Geographical Restrictions

UK Mainland excludes Scottish Highlands and Islands, Northern Ireland, Isle of Man and Channel Islands. For delivery to these locations additional charges will apply. Please contact us for a quotation before placing your order.

• Delivery Delays

The products displayed on Everything But Ordinary are from manufacturers renowned for producing quality products, but should we receive something that has slipped through their quality control, there may be a delay with your delivery while we await a replacement.

Should this be the case, we will let you know as soon as possible. We will try to accommodate specific delivery arrangements wherever possible, however we are not responsible for delays in delivery which are beyond our control. Everything But Ordinary will not be responsible for any subsequent loss or expense caused due to a delay in delivery for whatever reason.

• Recieving Your Order

All items will have been checked before dispatch. In the unlikely event there is damage during delivery:

1. When signing for receipt of delivery, please check the packaging and note any damage to outer packaging on the delivery receipt.
2. Please report the damage to us with 48 hours of receiving the goods. Please send details including photos of the damage product and photos of the packaging. Please retain all original packing materials and any paperwork included with the shipment and delivery.
3. Our insurance agent may wish to inspect the damage first hand.
4. We may arrange for collection of the damaged items to be returned to us.
5. Upon confirmation by our insurance agent, you order will be remade and sent at the earliest possible date.