DELIVERY INFORMATION

• Worldwide Deliveries

We deliver all over the world to over 100 countries within two to nine working days (excluding production times for made to order items). Since we were founded in 1984 we have specialised in supplying luxury, designer furniture to architects, interior designers and residential clients across the globe. From our warehouse which is based in the United Kingdom, we work with specialist international couriers who we trust to safely transport your goods. Please visit our page on worldwide deliveries for more information.

• England and Wales (I.O.W. included)

• Standard Delivery Service (included for free on all orders over £1000 to mainland England & Wales.)

Standard Delivery includes door-to-door service. All of our products are special and we will carry out all deliveries with care and respect. Please note Standard Delivery does not include unwrapping or fitting of products. Standard Delivery assumes adequate access. It is the customer’s responsibility to advise of any restrictions. If the customer is not available to accept delivery at the agreed time, a repeat delivery charge may be applied. All deliveries will require a signature on receipt.

• Platinum Delivery Service (included for free on all orders over £10,000. For orders totalling less than £10,000 the charge for Platinum Delivery is £295.00).

All the items on Everything But Ordinary are special, and some customers prefer a higher level of delivery service. For this higher level Platinum Delivery Service, we will contact you to arrange a convenient delivery slot, then deliver the item to the room of your choice, unwrap the items and remove the packaging. Please Note: This is a delivery service only. No fixing service is included. Delivery price quoted assumes adequate access. It is the customer’s responsibility to advise of any restrictions. If the customer is not available to accept delivery at the agreed time, a repeat delivery charge may be applied. All deliveries will require a signature on receipt.

• Scotland, Channel Islands and Northern Island

For Item/Items totalling less than £1,000 the charge for Standard delivery is £49.00
For Item/Items totalling between £1,000 & £5,000 the charge for Standard delivery is £149.00
For Item/Items totalling over £5,000 the charge for Standard delivery is £239.00.
Platinum delivery & Platinum Plus delivery options are available on orders totalling more than £10,000 – price on application.

• Awkward Access Deliveries

All delivery services assume adequate access and for heavy items ground floor and/or lift access. It is the customer’s responsibility to advise of any restrictions. All products will be delivered in their original packaging. Please take this into consideration when ordering. Awkward access deliveries will be on a per quotation basis. Please contact us before ordering.

• Approximate Delivery Times From Order

All items delivery times are stated within the product details. These timescales may be increased due to the European factory holidays in the summer and at Christmas. We will do our best to give you a reasonably accurate estimate of delivery dates and as soon as we have received the item, and it has passed our quality checks. If you have any questions or require expedited delivery for a special occasion please do contact us prior to the completion of your order.

• Geographical Restrictions

UK Mainland excludes Scottish Highlands and Islands, Northern Ireland, Isle of Man and Channel Islands. For delivery to these locations additional charges will apply. Please contact us for a quotation before placing your order.

• Delivery Delays

The products displayed on Everything But Ordinary are from manufacturers renowned for producing quality products, but should we receive something that has slipped through their quality control, there may be a delay with your delivery while we await a replacement.

Should this be the case, we will let you know as soon as possible. We will try to accommodate specific delivery arrangements wherever possible, however we are not responsible for delays in delivery which are beyond our control. Everything But Ordinary will not be responsible for any subsequent loss or expense caused due to a delay in delivery for whatever reason.

• Recieving Your Order

All items will have been checked before dispatch. In the unlikely event there is damage during delivery:

1. When signing for receipt of delivery, please check the packaging and note any damage to outer packaging on the delivery receipt.
2. Please report the damage to us with 48 hours of receiving the goods. Please send details including photos of the damage product and photos of the packaging. Please retain all original packing materials and any paperwork included with the shipment and delivery.
3. Our insurance agent may wish to inspect the damage first hand.
4. We may arrange for collection of the damaged items to be returned to us.
5. Upon confirmation by our insurance agent, you order will be remade and sent at the earliest possible date.