Standard Delivery

Standard Delivery includes courier to door service. All our products are special and we will carry out all deliveries with care and respect. Please note Standard Delivery does not include unwrapping or fitting of products. All deliveries will require a signature on receipt.  Standard Delivery assumes adequate access. It is the customer’s responsibility to advise of any restrictions. If the customer is not available to accept delivery at the agreed time, a repeat delivery charge may be applied. All deliveries will require a signature on receipt.

Platinum Delivery Service – available to deliveries in England and Wales

All the items on Everything But Ordinary are special, and some customers prefer a higher level of delivery service. For this higher level Platinum Delivery Service, we will contact you to arrange a convenient delivery slot, then deliver the item to the room of your choice, unwrap the items and remove the packaging. Please Note: This is a delivery service only. No fixing service is included. Delivery price quoted assumes adequate access. It is the customer’s responsibility to advise of any restrictions. If the customer is not available to accept delivery at the agreed time, a repeat delivery charge may be applied. All deliveries will require a signature on receipt.

Platinum Plus Delivery Service – available to deliveries in England and Wales

The platinum service plus assembly. We recommend this service level on some products that are complicated to assemble. Please Note: This is a delivery & assemble service only. No fixing service is included. Delivery price quoted assumes adequate access. It is the customer’s responsibility to advise of any restrictions. If the customer is not available to accept delivery at the agreed time, a repeat delivery charge may be applied. All deliveries will require a signature on receipt.

Approximate Delivery Times From Order

All items delivery times are stated within the product details. These timescales may be increased due to the European factory holidays in the summer and at Christmas.

We will do our best to give you a reasonably accurate estimate of delivery dates and as soon as we have received the item, and it has passed our quality checks. If you have any questions or require expedited delivery for a special occasion please do contact us prior to the completion of your order.

Geographical Restrictions

UK Mainland excludes Scottish Highlands and Islands, Northern Ireland, Isle of Man and Channel Islands. For delivery to these locations additional charges will apply. Please contact us for a quotation before placing your order.

Worldwide Shipping

Everything But Ordinary are specialists in delivering exclusive and bespoke products to architects, interior designers and residential clients across the globe. Please contact us for purchasing and shipping arrangements. Our preferred international logistics partner is DHL Global Forwarding.

Delivery Delays

The products displayed on Everything But Ordinary are from manufacturers renowned for producing quality products, but should we receive something that has slipped through their quality control, there may be a delay with your delivery while we await a replacement.

Should this be the case, we will let you know as soon as possible. We will try to accommodate specific delivery arrangements wherever possible, however we are not responsible for delays in delivery which are beyond our control. Everything But Ordinary will not be responsible for any subsequent loss or expense caused due to a delay in delivery for whatever reason.

Receiving Your Order

All items will have been checked before dispatch. In the unlikely event there is damage during delivery:
1. When signing for receipt of delivery, please check the packaging and note any damage to outer packaging on the delivery receipt.
2. Please report the damage to us with 48 hours or receiving the goods. Please send details including photos of the damage product and photos of the packaging. Please retain all original packing materials and any paperwork included with the shipment and delivery.
3. Our insurance agent may wish to inspect the damage first hand.
4. We may arrange for collection of the damaged items to be returned to us.
5. Upon confirmation by our insurance agent, you order will be remade and sent at the earliest possible date.

Returns and Refunds

Please note that made to order products cannot be changed once the order has been fully processed nor can the item be cancelled or returned.

Processing takes 48 hours, therefore if you have any changes, concerns or cancellations please contact us as soon as possible – but within 48 hours of submitting your order.

Therefore please be very sure before you place your order that the item including size and finish is right for your needs and that you have checked all dimensions to ensure that it will fit through all access areas to, as well as in the final position.

These items are not held in stock, this is due to their exclusive and bespoke nature. Upon receiving your order, following the 48 hour processing, instructions are sent to the supplier/factory to undertake and progress creation of your order. As such, given the tailored nature of this service, cancellation or returns are regrettably not accepted following the 48 hour processing on these items.

Refunds

Orders must be cancelled within 48 hours.  To cancel an order please call us on 01425 600273 or email enquires@everythingbutordinary.co.uk

We will process the refund and funds will be credited to the payment card used to make the order.

Returns

Some standard products can be returned or exchanged please check with us for details. The product you return must be in new, unused, condition with all the original packaging unmarked and the product tags still attached and undamaged. New and unused means that there are no marks on the item or signs of any wear. We will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. Goods can be returned to our showroom or, if required, we can arrange for the unwanted product to be collected at your cost. The cost of returning any unwanted products will be the responsibility of the buyer. Please ensure you keep all the original packaging and carefully repackage the item for transit as it is also the buyer’s responsibility to insure the goods for transit.

In the unlikely and exceptional event that items are received damaged please contact us immediately. Transportation charges will be charged each time the Customer accepts a returns collection date but then subsequently fails to meet it. The value of all accurately returned products will be credited to the original purchaser’s payment card minus any relevant collection charges. The same procedure and guidelines should be followed if you would like to exchange your order but, again, collection and re-delivery charges will apply if required and any necessary revised payments processed.

Our full terms and conditions can be found here.