RETURNS AND REFUNDS

Please note that made to order products cannot be changed once the order has been fully processed nor can the item be cancelled or returned.

Processing takes 48 hours, therefore if you have any changes, concerns or cancellations please contact us as soon as possible – but within 48 hours of submitting your order. Therefore please be very sure before you place your order that the item including size and finish is right for your needs and that you have checked all dimensions to ensure that it will fit through all access areas to, as well as in the final position.

These items are not held in stock, this is due to their exclusive and bespoke nature. Upon receiving your order, following the 48 hour processing, instructions are sent to the supplier/factory to undertake and progress creation of your order. As such, given the tailored nature of this service, cancellation or returns are regrettably not accepted following the 48 hour processing on these items.

• Returns

Some standard products can be returned or exchanged please check with us for details. The product you return must be in new, unused, condition with all the original packaging unmarked and the product tags still attached and undamaged. New and unused means that there are no marks on the item or signs of any wear. We will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. Goods can be returned to our showroom or, if required, we can arrange for the unwanted product to be collected at your cost. The cost of returning any unwanted products will be the responsibility of the buyer. Please ensure you keep all the original packaging and carefully repackage the item for transit as it is also the buyer’s responsibility to insure the goods for transit.

In the unlikely and exceptional event that items are received damaged please contact us immediately. Transportation charges will be charged each time the Customer accepts a returns collection date but then subsequently fails to meet it. The value of all accurately returned products will be credited to the original purchaser’s payment card minus any relevant collection charges. The same procedure and guidelines should be followed if you would like to exchange your order but, again, collection and re-delivery charges will apply if required and any necessary revised payments processed.

Click here for our full terms and conditions.

• Refunds

Orders must be cancelled within 48 hours.  To cancel an order please call us on 01425 600273 or email enquires@everythingbutordinary.co.uk

We will process the refund and funds will be credited to the payment card used to make the order.

TERMS AND CONDITIONS

• Quality Guarantee

The products displayed on everythingbutordinary.co.uk are from manufacturers renowned for producing high quality products, but should we receive something that has slipped through their quality control we will let you know as soon as possible.

• Product Descriptions

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on our website are correct at the time when the relevant information was entered onto the system. We reserve the right to change any services, product prices, product specifications and availability at any time. All prices and descriptions supersede all previous publications. All sizes are as stated by manufactures, errors and emissions excluded.

Colour representation is approximate due to variances of web browsers and monitors and the limitations of digital representation of colour. Grain or colour match with timber or natural stone cannot be guaranteed due to the characteristics and variations which make these materials so unique and attractive. Legs and feet fittings can leave pressure marks on flooring. We recommend the use of felt or plastic glides to minimise this where possible.

• Contract Creation and Electronic Contracting

The technical steps required to create the contract between you and us are as follows:
You place the order for your products on the Website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the website.

We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from everythingbutordinary.co.uk.

As your product is shipped from our warehouse we will send you a despatch confirmation email.

Order acceptance* and the completion of the contract between you and us will take place on the despatch to you of the products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in change or cancel an order section.

*with the exception of made to order products. In this instance order acceptance will take place when we process your order.

Non-acceptance of an order may be a result of one of the following:

• The product you ordered being unavailable
• Our inability to obtain authorization for your payment
• The identification of a pricing or product description error
• You not meeting the eligibility to order criteria set out in the main terms & conditions.

• Contract Cancellation

You may cancel your contract with us for the goods you order at any time up to the end of the fourteenth day from the date you placed your order. For made to order goods, you may cancel your contract up to the end of the fourteenth day from the date you placed your order providing your goods have not already been put into production.  To cancel your order you must notify us by email to enquiries@everythingbutordinary.co.uk quoting your name and order reference or by telephone on 01425 600273.

Please note that with the exception of made to order goods you are entitled to cancel this contract if you so wish provided that we have received notification from you in writing no longer than 14 working days after the day on which you receive the products. If you wish to cancel this contract after your order has already been despatched, we will refund the original purchase price and the standard delivery charge, provided that we have received notification from you in writing no longer than 14 working days after the day on which you receive the products, and that you have taken reasonable care of the products and they are not used or damaged. Please follow the procedure set out in our returns policy.

Before you place an order, if you have any questions relating to these terms and conditions please contact our team by e-mail or telephone between 9am-5pm Monday-Saturday (excluding bank holidays).

enquiries@everythingbutordinary.co.uk

Everything But Ordinary is a trading name of Dream Design Interiors Ltd
Registered in England. Company registration number: 4951104
VAT number 393052455

• Severance

If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the conditions and shall not affect the validity and enforceability of any of the remaining provisions of the conditions.