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England And Wales (I.O.W. included)

All items qualify for free standard delivery and orders over £10,000 include free Platinum delivery.
For Item/Items totalling less than £10,000 the charge for Platinum delivery is £295.00 & Platinum Plus delivery is £395.

Scotland, Channel Islands and Northern Island

For Item/Items totalling less than £1,000 the charge for Standard delivery is £49.00
For Item/Items totalling between £1,000 & £5,000 the charge for Standard delivery is £149.00
For Item/Items totalling over £5,000 the charge for Standard delivery is £239.00.
Platinum delivery & Platinum Plus delivery options are available on orders totalling more than £10,000 – price on application.

International shipping

Please contact us for a quotation.

Awkward Access Deliveries

All delivery services assume adequate access and for heavy items ground floor and/or lift access. It is the customer’s responsibility to advise of any restrictions. All products will be delivered in their original packaging. Please take this into consideration when ordering. Awkward access deliveries will be on a per quotation basis. Please contact us before ordering.

England And Wales (I.O.W. included)

All orders over £1,000 qualify for free standard delivery to the trade account warehouse only.
Clients to collect orders under £1000.
Platinum delivery is available for all orders for £295.
Platinum Plus delivery is available for all orders for £395.

Scotland, Channel Islands and Northern Island

For Item/Items totaling less than £1,000 the charge for Standard delivery is £49.00
For Item/Items totaling between £1,000 & £5,000 the charge for Standard delivery is £149.00
For Item/Items totaling over £5,000 the charge for Standard delivery is £239.00.

International shipping

Please contact us for a quotation.

Standard Delivery

Standard Delivery includes courier to door service. All our products are special and we will carry out all deliveries with care and respect. Please note Standard Delivery does not include unwrapping or fitting of products. All deliveries will require a signature on receipt.  Standard Delivery assumes adequate access. It is the customer’s responsibility to advise of any restrictions. If the customer is not available to accept delivery at the agreed time, a repeat delivery charge may be applied. All deliveries will require a signature on receipt.

Platinum Delivery Service – available to deliveries in England and Wales

All the items on Everything But Ordinary are special, and some customers prefer a higher level of delivery service. For this higher level Platinum Delivery Service, we will contact you to arrange a convenient delivery slot, then deliver the item to the room of your choice, unwrap the items and remove the packaging. Please Note: This is a delivery service only. No fixing service is included. Delivery price quoted assumes adequate access. It is the customer’s responsibility to advise of any restrictions. If the customer is not available to accept delivery at the agreed time, a repeat delivery charge may be applied. All deliveries will require a signature on receipt.

Platinum Plus Delivery Service – available to deliveries in England and Wales

The platinum service plus assembly. We recommend this service level on some products that are complicated to assemble. Please Note: This is a delivery & assemble service only. No fixing service is included. Delivery price quoted assumes adequate access. It is the customer’s responsibility to advise of any restrictions. If the customer is not available to accept delivery at the agreed time, a repeat delivery charge may be applied. All deliveries will require a signature on receipt.

Approximate Delivery Times From Order

All items delivery times are stated within the product details. These timescales may be increased due to the European factory holidays in the summer and at Christmas.

We will do our best to give you a reasonably accurate estimate of delivery dates and as soon as we have received the item, and it has passed our quality checks. If you have any questions or require expedited delivery for a special occasion please do contact us prior to the completion of your order.

Geographical Restrictions

UK Mainland excludes Scottish Highlands and Islands, Northern Ireland, Isle of Man and Channel Islands. For delivery to these locations additional charges will apply. Please contact us for a quotation before placing your order.

Worldwide Shipping

Everything But Ordinary are specialists in delivering exclusive and bespoke products to architects, interior designers and residential clients across the globe. Please contact us for purchasing and shipping arrangements. Our preferred international logistics partner is DHL Global Forwarding.

Delivery Delays

The products displayed on Everything But Ordinary are from manufacturers renowned for producing quality products, but should we receive something that has slipped through their quality control, there may be a delay with your delivery while we await a replacement.

Should this be the case, we will let you know as soon as possible. We will try to accommodate specific delivery arrangements wherever possible, however we are not responsible for delays in delivery which are beyond our control. Everything But Ordinary will not be responsible for any subsequent loss or expense caused due to a delay in delivery for whatever reason.

Receiving Your Order

All items will have been checked before dispatch. In the unlikely event there is damage during delivery:
1. When signing for receipt of delivery, please check the packaging and note any damage to outer packaging on the delivery receipt.
2. Please report the damage to us with 48 hours or receiving the goods. Please send details including photos of the damage product and photos of the packaging. Please retain all original packing materials and any paperwork included with the shipment and delivery.
3. Our insurance agent may wish to inspect the damage first hand.
4. We may arrange for collection of the damaged items to be returned to us.
5. Upon confirmation by our insurance agent, you order will be remade and sent at the earliest possible date.

Returns and Refunds

Please note that made to order products cannot be changed once the order has been fully processed nor can the item be cancelled or returned.

Processing takes 48 hours, therefore if you have any changes, concerns or cancellations please contact us as soon as possible – but within 48 hours of submitting your order.

Therefore please be very sure before you place your order that the item including size and finish is right for your needs and that you have checked all dimensions to ensure that it will fit through all access areas to, as well as in the final position.

These items are not held in stock, this is due to their exclusive and bespoke nature. Upon receiving your order, following the 48 hour processing, instructions are sent to the supplier/factory to undertake and progress creation of your order. As such, given the tailored nature of this service, cancellation or returns are regrettably not accepted following the 48 hour processing on these items.

Refunds

Orders must be cancelled within 48 hours.  To cancel an order please call us on 01425 600273 or email enquires@everythingbutordinary.co.uk

We will process the refund and funds will be credited to the payment card used to make the order.

Returns

Some standard products can be returned or exchanged please check with us for details. The product you return must be in new, unused, condition with all the original packaging unmarked and the product tags still attached and undamaged. New and unused means that there are no marks on the item or signs of any wear. We will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. Goods can be returned to our showroom or, if required, we can arrange for the unwanted product to be collected at your cost. The cost of returning any unwanted products will be the responsibility of the buyer. Please ensure you keep all the original packaging and carefully repackage the item for transit as it is also the buyer’s responsibility to insure the goods for transit.

In the unlikely and exceptional event that items are received damaged please contact us immediately. Transportation charges will be charged each time the Customer accepts a returns collection date but then subsequently fails to meet it. The value of all accurately returned products will be credited to the original purchaser’s payment card minus any relevant collection charges. The same procedure and guidelines should be followed if you would like to exchange your order but, again, collection and re-delivery charges will apply if required and any necessary revised payments processed.

Our full terms and conditions can be found here.

Quality guarantee

The products displayed on everythingbutordinary.co.uk are from manufacturers renowned for producing high quality products, but should we receive something that has slipped through their quality control we will let you know as soon as possible.

Description of products

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on our website are correct at the time when the relevant information was entered onto the system.

We reserve the right to change any services, product prices, product specifications and availability at any time. All prices and descriptions supersede all previous publications. All sizes are as stated by manufactures, errors and emissions excluded.

Colour representation is approximate due to variances of web browsers and monitors and the limitations of digital representation of colour.

Grain or colour match with timber or natural stone cannot be guaranteed due to the characteristics and variations which make these materials so unique and attractive.

Legs and feet fittings can leave pressure marks on flooring. We recommend the use of felt or plastic glides to minimise this where possible.

Contract creation and electronic contracting

The technical steps required to create the contract between you and us are as follows:
You place the order for your products on the Website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the website.

We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from everythingbutordinary.co.uk.

As your product is shipped from our warehouse we will send you a despatch confirmation email.

Order acceptance* and the completion of the contract between you and us will take place on the despatch to you of the products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in change or cancel an order section.

*with the exception of made to order products. In this instance order acceptance will take place when we process your order.

Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable
  • Our inability to obtain authorization for your payment
  • The identification of a pricing or product description error
  • You not meeting the eligibility to order criteria set out in the main terms & conditions.

 

Contract cancellation under the consumer contracts regulations

You may cancel your contract with us for the goods you order at any time up to the end of the fourteenth day from the date you placed your order. For made to order goods, you may cancel your contract up to the end of the fourteenth day from the date you placed your order providing your goods have not already been put into production.  To cancel your order you must notify us by email to enquiries@everythingbutordinary.co.uk quoting your name and order reference or by telephone on 01425 600273.

Please note that with the exception of made to order goods you are entitled to cancel this contract if you so wish provided that we have received notification from you in writing no longer than 14 working days after the day on which you receive the products. If you wish to cancel this contract after your order has already been despatched, we will refund the original purchase price and the standard delivery charge, provided that we have received notification from you in writing no longer than 14 working days after the day on which you receive the products, and that you have taken reasonable care of the products and they are not used or damaged. Please follow the procedure set out in our returns policy.

Before you place an order, if you have any questions relating to these terms and conditions please contact our team by e-mail or telephone between 9am-5pm Monday-Saturday (excluding bank holidays).

enquiries@everythingbutordinary.co.uk

Everything But Ordinary is a trading name of Dream Design Interiors Ltd
Registered in England. Company registration number: 4951104
VAT number 393052455

Severance

If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the conditions and shall not affect the validity and enforceability of any of the remaining provisions of the conditions.

Privacy Policy

We will treat all your personal information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.

You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service, or be used to present you with everythingbutordinary.co.uk products which are relevant to your browsing history when you visit other websites. We will collect personal information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, and a password. We may also collect information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and area code where your computer is located, the pages of our website that were viewed during your visit and any search terms that you entered on our website. This information may be collected even if you do not register with us.

We use your information only for the following purposes:

  • Processing your orders;
  • For statistical or survey purposes to improve our website and its services to you;
  • To serve website content and advertisements to you;
  • To administer our website;
  • If you consent, to notify you of products or special offers that may be of interest to you.

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

When you create a shopping account while ordering online you may be given the option to receive information from everythingbutordinary.co.uk by post, e-mail or telephone, about products, promotions or special offers which we feel may be of interest to you. You may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word “unsubscribe” in the subject line, or by contacting us at the e-mail address or telephone number below.

enquiries@everythingbutordinary.co.uk
Telephone 01425 600273

Your Personal Information may be disclosed to other businesses within the everythingbutordinary.co.uk partnership and to reputable third parties who will help process your order. everythingbutordinary.co.uk requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation from time to time in place. We will not release your Personal Information to any company outside of the everythingbutordinary.co.uk partnership for mailing or marketing purposes.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.

PRICE PROMISE

Let us go the extra mile!

We are committed to providing the best products from the world's leading brands whilst delivering outstanding customer service. If you have found an item for less, please let us go the extra mile to secure your valued business.

FREE standard delivery to mainland UK
Worldwide shipping available

Terms and conditions apply. Excludes ex-display items.

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