Quality guarantee

The products displayed on everythingbutordinary.co.uk are from manufacturers renowned for producing high quality products, but should we receive something that has slipped through their quality control we will let you know as soon as possible.

Description of products

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on our website are correct at the time when the relevant information was entered onto the system.

We reserve the right to change any services, product prices, product specifications and availability at any time. All prices and descriptions supersede all previous publications. All sizes are as stated by manufactures, errors and emissions excluded.

Colour representation is approximate due to variances of web browsers and monitors and the limitations of digital representation of colour.

Grain or colour match with timber or natural stone cannot be guaranteed due to the characteristics and variations which make these materials so unique and attractive.

Legs and feet fittings can leave pressure marks on flooring. We recommend the use of felt or plastic glides to minimise this where possible.

Contract creation and electronic contracting

The technical steps required to create the contract between you and us are as follows:
You place the order for your products on the Website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the website.

We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from everythingbutordinary.co.uk.

As your product is shipped from our warehouse we will send you a despatch confirmation email.

Order acceptance* and the completion of the contract between you and us will take place on the despatch to you of the products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in change or cancel an order section.

*with the exception of made to order products. In this instance order acceptance will take place when we process your order.

Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable
  • Our inability to obtain authorization for your payment
  • The identification of a pricing or product description error
  • You not meeting the eligibility to order criteria set out in the main terms & conditions.


Contract cancellation under the consumer contracts regulations

You may cancel your contract with us for the goods you order at any time up to the end of the fourteenth day from the date you placed your order. For made to order goods, you may cancel your contract up to the end of the fourteenth day from the date you placed your order providing your goods have not already been put into production.  To cancel your order you must notify us by email to enquiries@everythingbutordinary.co.uk quoting your name and order reference or by telephone on 01425 600273.

Please note that with the exception of made to order goods you are entitled to cancel this contract if you so wish provided that we have received notification from you in writing no longer than 14 working days after the day on which you receive the products. If you wish to cancel this contract after your order has already been despatched, we will refund the original purchase price and the standard delivery charge, provided that we have received notification from you in writing no longer than 14 working days after the day on which you receive the products, and that you have taken reasonable care of the products and they are not used or damaged. Please follow the procedure set out in our returns policy.

Before you place an order, if you have any questions relating to these terms and conditions please contact our team by e-mail or telephone between 9am-5pm Monday-Saturday (excluding bank holidays).


Everything But Ordinary is a trading name of Dream Design Interiors Ltd
Registered in England. Company registration number: 4951104
VAT number 393052455


If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the conditions and shall not affect the validity and enforceability of any of the remaining provisions of the conditions.

Privacy Policy

We will treat all your personal information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.

You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service, or be used to present you with everythingbutordinary.co.uk products which are relevant to your browsing history when you visit other websites. We will collect personal information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, and a password. We may also collect information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and area code where your computer is located, the pages of our website that were viewed during your visit and any search terms that you entered on our website. This information may be collected even if you do not register with us.

We use your information only for the following purposes:

  • Processing your orders;
  • For statistical or survey purposes to improve our website and its services to you;
  • To serve website content and advertisements to you;
  • To administer our website;
  • If you consent, to notify you of products or special offers that may be of interest to you.

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

When you create a shopping account while ordering online you may be given the option to receive information from everythingbutordinary.co.uk by post, e-mail or telephone, about products, promotions or special offers which we feel may be of interest to you. You may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word “unsubscribe” in the subject line, or by contacting us at the e-mail address or telephone number below.

Telephone 01425 600273

Your Personal Information may be disclosed to other businesses within the everythingbutordinary.co.uk partnership and to reputable third parties who will help process your order. everythingbutordinary.co.uk requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation from time to time in place. We will not release your Personal Information to any company outside of the everythingbutordinary.co.uk partnership for mailing or marketing purposes.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.

  • No products in the basket.
Please wait...
Have an enquiry?

Please leave a message and one of our team will get back to you as soon as possible. Alternatively, please call us on 01425 600273 during office hours.

* Your name
* Email
* Your enquiry
Postcode & Country for delivery quote

How can we help?

Your name
* Your message
We're here to help.

Help us help you better! Feel free to leave us any additional feedback.

How do you rate our support?