Please note that made to order products cannot be changed once the order has been fully processed nor can the item be cancelled or returned.
Processing takes 48 hours, therefore if you have any changes, concerns or cancellations please contact us as soon as possible – but within 48 hours of submitting your order. Therefore please be very sure before you place your order that the item including size and finish is right for your needs and that you have checked all dimensions to ensure that it will fit through all access areas to, as well as in the final position.
These items are not held in stock, this is due to their exclusive and bespoke nature. Upon receiving your order, following the 48 hour processing, instructions are sent to the supplier/factory to undertake and progress creation of your order. As such, given the tailored nature of this service, cancellation or returns are regrettably not accepted following the 48 hour processing on these items.
Some standard products can be returned or exchanged please check with us for details. The product you return must be in new, unused, condition with all the original packaging unmarked and the product tags still attached and undamaged. New and unused means that there are no marks on the item or signs of any wear. We will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. Goods can be returned to our showroom or, if required, we can arrange for the unwanted product to be collected at your cost. The cost of returning any unwanted products will be the responsibility of the buyer. Please ensure you keep all the original packaging and carefully repackage the item for transit as it is also the buyer’s responsibility to insure the goods for transit.
In the unlikely and exceptional event that items are received damaged please contact us immediately. Transportation charges will be charged each time the Customer accepts a returns collection date but then subsequently fails to meet it. The value of all accurately returned products will be credited to the original purchaser’s payment card minus any relevant collection charges. The same procedure and guidelines should be followed if you would like to exchange your order but, again, collection and re-delivery charges will apply if required and any necessary revised payments processed.
Our full terms and conditions can be found here.
Orders must be cancelled within 48 hours. To cancel an order please call us on 01425 600273 or email firstname.lastname@example.org
We will process the refund and funds will be credited to the payment card used to make the order.
They were excellent to work with, very responsive, provided frequent updates and product arrived on time and looked great.
– Martin Hughes, Los Angeles
Please leave a message and one of our team will get back to you as soon as possible. Alternatively, please call us on 01425 600273 during office hours.
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