We’re here to assist with any questions you may have. To make things easier, we’ve compiled answers to common queries below. If you need further help, please contact our friendly Customer Service Team or call on 01425 600 273

Customer Service

Read more on our dedicated contact page

You can reach us in several ways. Whether you need after-sales support, want to speak with our sales team, contact a store, chat, or send us a message, you can do it all here.

Our dedicated after-sales team is always here to assist you. We provide phone support, visits from skilled French polishers or expert upholsterers, and more. As a family-run business, we prioritise care and attention for every customer, ensuring a friendly and supportive experience whenever you reach out.

UK Delivery & Installation

Read more on our dedicated delivery and installation page

You are welcome to collect your order from our Dream Design warehouse in Christchurch, Dorset. Collections are available Monday to Friday, 9 am–4 pm (excluding public holidays). Please bring your order number and a valid ID for verification. Our warehouse is located at:

Dream Design Interiors
Unit 5, Somerford Business Park
Wilverley Road
Christchurch
Dorset
BH23 3RU

We offer two delivery options:

  • Standard Delivery: A ‘deliver-to-door’ service for small to medium fragile items under 20kg, providing extra protection without assembly.
  • Platinum Delivery: A ‘white-glove’ service for larger items, including assembly and packaging removal.

Please note, items over 95kg or deliveries to upper or lower floors may incur additional surcharges. For large orders or complex delivery requirements, contact our Customer Care Team at 01425 600 273 for further assistance.

In-stock items are dispatched within 5–7 working days. Standard deliveries typically arrive within 1–2 days, while Platinum deliveries may take up to 2 weeks. For made-to-order items, please refer to the product pages for estimated production times.

Yes, you will receive an email confirmation for standard deliveries. For Platinum deliveries, our team will contact you directly to arrange a convenient delivery date.

Yes, all your items will be delivered in a single shipment once they arrive at our warehouse. If you require certain items sooner, we can arrange separate deliveries; however, additional charges may apply.

Please ensure that your order can be delivered into your home without any access restrictions. If you’re unsure, contact us before placing your order. We can arrange a site survey, if necessary, to confirm delivery feasibility.

No, all deliveries require a signature unless alternative arrangements are made with the courier. Please note, any such arrangements are at your own risk.

Yes, with our Platinum Delivery service, you can choose a specific delivery date. We’ll contact you to arrange a convenient time once your order is ready for dispatch.

For more details, visit our Delivery & Installation page.

Worldwide Delivery

Read more on our dedicated worldwide shipping page

For most international orders, we provide standard kerbside delivery under the Delivered At Place (DAP) terms. This service includes kerbside delivery only, and assistance may be required to unload larger items. Many of our international customers choose to arrange a local delivery service for bringing items indoors, handling assembly (if needed), and disposing of packaging.

If you need white-glove delivery, please contact our sales team to confirm availability. This service is quoted upon request and includes delivery to your room of choice, assembly (if needed), and removal of all packaging. While white-glove delivery is not available to all destinations, we will always strive to accommodate this option wherever possible.

Delivery costs depend on destination, size, and weight. We’ll provide a shipping quote, excluding duties, taxes, or airline fees, which may be payable upon import.

Prices on our website include UK VAT at 20%, but this doesn’t apply to orders shipped outside the UK. Your quotation and invoice will reflect this adjustment.

International deliveries do not include customs or clearance fees, duties, taxes, or other related charges. These are the customer’s responsibility and must be paid prior to delivery. Delays caused by unpaid fees are beyond our control and may result in the return of goods, incurring additional costs.

Delivery times vary by service and destination: 1-2 weeks for air/road shipments and 4-6 weeks for sea shipments after dispatch from our UK warehouse.

Yes, our logistics coordinator will email a confirmation once your order is dispatched, keeping you informed throughout its journey.

No, all items will be delivered together once they arrive at our warehouse. If you need an item sooner, separate shipments can be arranged, but additional charges will apply.

Yes, there is a minimum order value of £2500 excluding VAT due to the high cost of crating, insuring, and shipping in most cases.

For more information, visit our Worldwide Shipping page.

Returns & Refunds

Read more on our dedicated returns and refunds page

Yes, standard items can be returned within 14 days of receipt if they are new, unused, and in original packaging. Refunds exclude delivery costs. Made-to-order, customised, or ex-display items are non-returnable.

Contact us to initiate a return. You are responsible for return shipping costs. Please use the original packaging and insure items during transit. We can arrange collection at your cost. Refunds are processed to the original payment method once we receive the items.

Items returned after the designated period may not be eligible for a refund. Late returns will incur a delivery fee for items sent back to you.

Standard items can be cancelled by contacting us immediately. For bespoke items, cancellation is only possible within 48 hours of order placement. Ex-display items cannot be cancelled.

Refunds are processed within 14 business days of receiving the returned item. It may take an additional 7-10 working days for the funds to appear in your account, depending on your bank.

Please inspect each item upon delivery and report any faults within 48 hours. Provide photographic evidence, including packaging images, and we’ll address the issue promptly.

For more information, visit our Refunds & Returns page.

Maintenance

Further questions? Please get in touch on our contact page

Maintenance varies by product. Contact our team for specific care instructions tailored to your pieces. Proper care ensures your furniture remains in excellent condition for years to come.

Ordering & Payment

Further questions? Please get in touch on our contact page

Select your product specifications, click “Add to Bag”, and review your basket. Proceed to checkout, enter your details, choose a delivery option, and provide payment information. A confirmation email will be sent once your transaction is complete.

Yes, we offer samples for many materials, such as fabrics and leathers. Request a sample via the ‘Make an Enquiry/Request Samples’ form on the product page.

Enter your discount code in the designated field on the checkout page before completing your purchase. Ensure the code is valid and entered correctly. If you encounter any issues, our customer service team is ready to assist.

We accept bank transfers and major credit/debit cards, including Visa, Mastercard, and American Express. We also accept PayPal. Payment is required at order placement unless otherwise agreed.

While we don’t currently offer financing, we can accept a 50% deposit for made-to-order items, with the remaining balance payable once production is complete.

Showroom

Read more on our dedicated showroom page

Our showroom is in Christchurch, Dorset, at Dream Design Interiors, Unit 5, Somerford Business Park, Wilverley Road, Christchurch, Dorset, BH23 3RU.

We’re open Monday to Friday, 9 am to 5 pm, and closed on public holidays.

Our showroom features standout furniture, lighting, home accessories, wardrobes, kitchens, bathrooms, bedrooms, and architectural lighting. Each area is meticulously curated to inspire your dream living space.

Our showroom is located in the scenic New Forest area, part of Dream Design Interiors. Alongside your visit, enjoy the local restaurants and hotels in Christchurch, Dorset.

Our luxury showrooms offer a home-away-from-home experience, showcasing modern living and providing plenty of inspiration. Explore coordinated spaces that mirror today’s lifestyles, featuring designer furniture, lighting, and accessories.

For more details, visit our Showroom page.

Trade

Read more on our dedicated trade accounts page

Our trade accounts provide access to a comprehensive range of luxury furniture, lighting, and home accessories in one convenient place, simplifying project management.

Architects, interior designers, and property developers worldwide can open a trade account with us, gaining access to exclusive products and services.

We offer personalised support, bespoke advice, and competitive trade discounts. Our logistics team ensures meticulous handling of storage and delivery.

For more information, visit our Trade page.

Made to Order

Read more on our dedicated made to order page

‘Made to order’ means the item is crafted specifically for you and is not available in our UK warehouse. Once completed, it is shipped to our warehouse before being sent to your chosen destination.

The delivery time on the product page is an estimate. You’ll receive a more accurate delivery date within 10 days of order processing to help you plan.

Yes, many brands offer customisation in finish, size, or colour. Customisation might extend production time, but results in a truly unique piece. Contact our sales team for more details on custom options.

We can help you find unique items like custom chandeliers or dining tables. Share your vision with us, and we’ll work to bring it to life.

After production, items are delivered to our UK warehouse and inspected. We then contact you to arrange a convenient delivery date.

Some European brands have seasonal shutdowns that may affect production timelines. For detailed information, check our Delivery & Installation page or contact our sales team.

For more details, visit our Made to Order page.

Warranty

Further questions? Please get in touch on our contact page

Yes, all products come with a manufacturer’s warranty. The terms vary by brand, so please contact us for specific warranty details.