Home . Customer Services . FAQs


  • How long does it take for me to receive my order?

Most of the furniture and lighting available to buy online is specially made to order in European factories. The production time for made to order items can vary between 6-10 weeks. For deliveries within the United Kingdom, please allow an extra 2-5 days for delivery. For international deliveries, please allow an extra 7-14 days for your order to be delivered to you. Please contact us if you would like a more accurate lead time for a particular item.

  • Do you deliver to my country?

We deliver all over the world to over 100 countries! Since we were founded in 1984 we have specialised in supplying luxury, designer furniture to architects, interior designers and residential clients across the globe. From our United Kingdom based warehouse, we work with specialist international couriers who we trust to safely transport your goods. Please visit our page on worldwide shipping for further information.

  • Is the full collection available to buy online?

Not everything is available to buy online. This is because we have chosen to display our favourite pieces from each of our chosen partners, but as authorised dealers for these brands we can supply the entire collections. If there is a particular item you are interested in, which is not shown online, please either phone our design team on +44 (0)1425 600 273 or send us an email for a quotation.

  • Will my delivery be covered by insurance?

For peace of mind, all of our deliveries are fully insured against damage or loss. This includes worldwide deliveries. Depending on the size of your order and delivery destination, your goods will travel by air freight, ocean freight or courier. In the very unlikely event there is damage during delivery, please report the damage to us within 48 hours of receiving the goods.

Customer Services
Why Everything But Ordinary?

– Free Delivery (England & Wales)
– Worldwide Shipping
– Original and Authentic
– Fast and Reliable Service
– Exclusive Trade Benefits

What Our Customers Say…

They were excellent to work with, very responsive, provided frequent updates and product arrived on time and looked great.

– Martin Hughes, Los Angeles

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